Proline Management Logo

Administrative Support Specialist

Victoria, British ColumbiaFull-time
About the Job
Are you an expert proofreader, editor & writer with top-notch MS Office skills looking for an opportunity to demonstrate your passion and creativity in a professional, fast-paced, team-oriented position? Do you have an eye for detail and a good visual sense, always finding better ways to word a complex idea or make documents more visually appealing? In this unique and stimulating strata administration role, you will rewrite and edit copy to improve readability, as well as allocate print space for text, photos, and illustrations according to space parameters and significance, using knowledge of layout principles. As the ideal candidate, you instinctively create and follow processes to efficiently organize and complete tasks and projects. You are positive, goal-oriented, and want to work in a supportive and dynamic organization where your unique skills are appreciated. 

The administrative team is responsible for ensuring the accuracy and timely delivery of documentation of the strata corporation. You will receive extensive training from multiple members of the team, including orientation to the organization as well as task training. Questions are expected and encouraged, both to help you understand and to assist the company in continually improving our processes and approaches. 

In this behind the scenes role, you will learn about the complex and multi-faceted property management industry while contributing to our organizational purpose of helping people live and grow together. In the words of current team members, the strata administration position works “quietly and so effectively in the background that people don't even realize we're there… things just seem to run smoothly on their own, allowing [other] people to focus on the big picture things that really matter to [their roles].” Strata admin “create and facilitate family and community… By doing admin tasks, answering questions from ops and PMs, [and] interacting with my co-workers in a way that creates community in our company, I can create a community here that spreads to communities out in the world.”

This is YOU to a ‘T’:
  • You are a master at coordinating information and people, taking care of processes, and keeping things tidy
  • You are able to juggle multiple projects and communicate honestly about your timelines, challenges, and questions
  • You do whatever it takes. You live by the phrase, “It’s not my fault but it is my problem.”
  • You are confident, kind, patient and have a calming manner
  • You are willing to step into any situation and find creative solutions
  • You go above and beyond regularly — not for credit, but because that’s how you roll
  • You have a sense of humor and have fun
  • You love learning, setting goals and are open to guidance and feedback
The role day to day:
  • Creating, editing, compiling and proofreading of documents including correspondence, meeting minutes, notices of meetings and manuals
  • Managing of administrative processes including tracking completion dates and following precise procedures
  • Preparing Strata Property Act forms
  • Maintaining and updating documents on a variety of websites
  • Updating and using the property management database 
  • Assisting with answering general office phone calls and transferring them to the appropriate person
  • Participating in daily or weekly touchpoints with team members 
  • Filing of documents 
  • Following office and company protocol regarding services
  • Positively representing the company in the community
  • Handling confidential documents with complete discretion
  • Other duties as required
A little about us:
  • We are friendly, hardworking and a little weird
  • Our purpose is helping people live and grow together in every way possible
  • Our paradigms we strive for are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency and Relentless Incrementalism
  • Do you want to know more? Visit our website https://www.prolinemanagement.com
Experience & Qualifications:
  • Positive attitude and enthusiasm for working with people and systems
  • Excellent grammar, punctuation and attention to detail
  • Excellent typing (50+ wpm) 
  • Excellent working knowledge of computer systems including MS Office (Outlook, Word and Excel)
  • Ability to work effectively as part of a team and take initiative
  • Being flexible and adaptable to changing procedures and tasks
  • Ability to manage own schedule and prioritize effectively 
  • Ability to manage people and situations gracefully
  • Clean criminal record check
Position Details:
  • Full-time, permanent position.
  • $37-40,000 annually to start.
  • Office hours are Monday through Friday, 8:30 am – 5 pm, with a 1-hour lunch break.
  • You will be working out of our Victoria office which is currently open by appointment only to keep our team safe. We will be relocating to our new head office location in Langford Summer 2021.
  • Remote work opportunities available upon completion of the training period (please note that this is not a 100% remote position, in-office hours will be required).
  • Weekends and statutory holidays off.
Other Details:
  • Vacation policy based on length of service.
  • Wellness and Social Committees.
  • RRSP matching.
  • Health Benefits Trust and Life Insurance.
  • Paid days off on your birthday and job anniversary.
  • Monthly get-togethers for lunch.
  • Seasonal staff parties.
  • Employee referral program.
  • Employee volunteer opportunities.
  • Education reimbursement program.
  • Opportunities for growth.

We are looking for someone who will fit in well with our values and the team. To apply for this position, please submit your resume and cover letter outlining why you will be a great fit for the Administrative Support Specialist role with us. We are looking forward to reviewing your application!

Please note that only selected for the interview process candidates will be contacted.
    About Proline Management

    With 60+ employees, 4 offices, and over 34 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.